PC Banking - Frequently Asked Questions



What do I need in order to use PC Banking?

In order to use PC Banking, you must have a personal computer with the ability to access the internet.
If I make a transfer, or withdrawal, how soon are the funds transferred or taken out of my account?

PC Banking is in real time, which means that as soon as you make a transaction, the results can be seen immediately by viewing the Account Balances screen.
What is the maximum amount that I can transfer or withdraw at one time?

The maximum amount that can be transferred or withdrawn at one time is the available balance in your account or $99,999.99, which is the maximum limit per transaction.
When I pull a history of my transactions from an account, how many records can I view at once?

The maximum amount of transactions that can be viewed at once is 100.
What information do I need to have ready when I contact Shrewsbury Federal Credit Union with a problem or question?

In order for Shrewsbury Federal Credit Union to assist you as efficiently as possible, try to have the following information available when contacting us:
  • Date and time of problem.
  • Operating system of the computer (ex. Mac or PC, 486 or Pentium processor, etc.).
  • Browser type and version.
  • A record of any error messages which occurred.
  • A record of the steps that you took up to the error.
Is there a time limit for a home banking session?

If you are inactive for fifteen minutes or more, the system will automatically log you out.
I can't access the login screen. Why?

An inability to access the login screen could be the result of not having the correct version of a browser. We recommend using either Netscape Navigator 4.0 or Microsoft Internet Explorer 4.0. If you do not have at least this version of these browsers, you can go to either of the homepages and download the latest version.


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