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| Electronic Funds Transfer Agreement Available Services. As a user of electronic funds transfer services, you may have access to specifically identified automatic teller machines, TouchTone Teller, PC Banking and Automated Clearing House (ACH) services. The automatic teller machine transactions you may initiate are: cash withdrawals, deposits, account balance inquiries and share to share transfers. The cash withdrawals may be made from your checking account or your regular share account. With TouchTone Teller or PC Banking you may also make account transfers and loan payments, as well as share draft (check) withdrawals to yourself, balance inquiries, cleared check and other debit inquiries, and automatic deposits and credit inquiries. TouchTone Teller is accessed via touch-tone telephone after your account has been authorized and you have received your TouchTone Teller Personal Identification Number (PIN). You may also arrange to have preauthorized electronic funds transferred to (credits) your account or from (debits) your account. With PC Banking, you may also use the bill paying service. Access Device. To initiate any transaction with an automated teller machine, you must use an approved access device (card). Approved access cards include your MasterMoney Debit Card, Visa Credit Card, ATM card or other specified card issued by the credit union PLUS your Personal Identification Number (PIN). To access the TouchTone Teller voice response system, access is initiated via touch-tone-telephone. Also, you must request a personal identification number (PIN) which allows you secure access to your account. Access Device for PC Banking. To use PC Banking you must have a personal computer with the ability to access the internet and a personal identification number (PIN). Statements Provided Through PC Banking: The credit union, at your option, provides monthly statements of your account, including a description of electronic funds transfers, PC Banking and TouchTone Teller transactions, through PC Banking. You can download or print the statements. Bill Paying Service: PC Banking allows for payment of bills. The credit union is not responsible for the timing of payments, the ability of a recipient to receive payments or any errors in the information submitted by you. Transaction Receipts. When you use an automated teller machine card at an automated teller machine specified for your card, you will receive a receipt of the transaction(s) initiated. This receipt will tell you: (a) the amount, (b) the calendar date of the transaction, (c) the type of transaction and the type of consumer account to or from which the funds are transferred, (d) the number of the card which initiated the transaction, (e) the location of the automated teller machine, and (f) when applicable, the identifications of any third party to or from whom funds are transferred. TouchTone Teller and PC Banking transactions will not be issued receipts. Periodic Statements. For each account that you have with us that has electronic funds activity, you will receive a monthly statement showing all electronic funds transactions for that account. Service Charges. At present, the credit union does not charge for any automated teller machine, PC Banking or TouchTone Teller transactions, but such charges may be made in the future. You will be notified, as required, when any change in the terms of this Agreement is made. Refer to the Fee Schedule for current fees. Your Liability for Unauthorized Users. Tell us AT ONCE if you believe your ATM/debit Card or your PIN has been lost or stolen. Telephoning is the best way of keeping your possible losses down. Your liability for unauthorized use of your ATM or Debit Card will not exceed (A) $0 if the conditions set forth below have been met or (B) if those conditions have not been met, the lesser of $50.00 or the amount of money, property, labor, or services obtained by the unauthorized use before notification to us. Zero liability will apply only if: (a) you report the loss or theft of your card within 24 hours of discovering it lost or stolen; and (b) you can demonstrate that you have exercised reasonable care in safeguarding your card from risk of loss or theft; and (c) you have not reported two or more incidents of unauthorized use to us within the preceding 12 months; and (d) your account is in good standing. "Unauthorized use" means the use of your ATM or debit card by a person, other than you, who does not have actual, implied, or apparent authority for such use, and from which you receive no benefit. Remember to report your card lost or stolen or any unauthorized transactions immediately. This will help prevent unauthorized access to your account and minimize any inconvenience. Also, if your statement shows transfers that you did not make, tell us at once. If you do not tell us within 60 days after the statement was mailed to you, you will be liable for up to $50.00 of loss that occurs during such 60-day period and you may not get back any money you lost after the 60 days if we can prove that we could have stopped someone from taking the money if you had told us in time. Telephone Number and Address. If you believe your Card or PIN has been lost or stolen, or that your statement shows transfers that you did not make, call or write to the credit union using the telephone number and address shown on your monthly or quarterly statement. Business Days. Our business days are Monday, Tuesday, Wednesday and Friday, 8:00a.m. to 4:00p.m.; Thursday, 8:00a.m. to 7:00p.m.; Saturday, 9:00a.m. to 12 noon. Preauthorized Transfer FROM Your Account. You may preauthorize an electronic funds transfer from one of your accounts to a designated recipient account. Authorization must be in writing. A copy of your authorization may be provided to the recipient of the transfer. If you have told us in advance to make such regular payments, you may stop payment of any preauthorized transfer by notifying us orally or in writing at any time up to three (3) business days before the scheduled date of the transfer. Written confirmation of your stop order must be made by you within fourteen (14) days of the oral notification or the stop payment order will not be binding. Preauthorized Transfers TO Your Account. You may arrange to have direct deposits made to your account from the same person or company at least once every sixty (60) days. You may call the number on your periodic statement or call TouchTone Teller or access PC Banking to see if the transfer did occur. Our Liability if Transfers are not Made or Stopped. You agree that we shall have no liability to you for our failure to make or stop preauthorized transfers, except where such failure is intentional or the result of negligence on our part. Information to Third Parties. We will not disclose information to third parties concerning your account with us except: (a) When such disclosure is necessary to complete the transactions; (b) To verify the existence and condition of your account for a third party such as a credit bureau; (c) To comply with a court order or applicable laws or regulations; (d) When you give us permission. NOTICE: IN CASE OF ERRORS OR QUESTIONS ABOUT YOUR ELECTRONIC TRANSFERS: Telephone us at the number or write us at the address listed on your periodic statement as soon as you can if you think your statement or receipt is wrong or if you need more information about the transfer listed on the statement or receipt. We must hear from you no later than sixty (60) days after we send you the FIRST statement on which the problem or error appeared. Tell us your name and account number (if any). Describe the error or the transfer you are unsure about and explain as clearly as you can why you believe it is an error and why you need more information. Tell us the dollar amount of the suspected error. If you tell us orally, we require that you send us your complaint or question in writing within ten (10) business days. We will tell you the results of our investigations within ten (10) business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to forty-five (45) days to investigate your complaint or question. If we decide to do this, we will credit your account within ten (10) business days for the amount you think is in error, so that you will have use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within ten (10) business days, we may not credit your account. If we decide that there was no error, we will send you a written explanation within three (3) business days after we finish our investigation. You may ask for copies of the documents(s) that we used in our investigation. |
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| NOTICE: CASE OF ERRORS OR QUESTIONS ABOUT YOUR ELECTRONIC
TRANSFERS: Telephone us at the number or write us at the address listed on your periodic statement as soon as you can if you think your statement or receipt is wrong or if you need more information about the transfer listed on the statement or receipt. We must hear from you no later than sixty (60) days after we send you the FIRST statement on which the problem or error appeared.
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| Truth In Savings Statement Except as specifically described, the following disclosures apply to all of the accounts. All accounts described in this Rate and Fee Schedule are share accounts.
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Fee Schedule
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| Funds Availability Disclosure Your Ability To Withdraw Funds. Our policy is to make funds from your deposits available to you on the day we receive your deposit. At that time, you can withdraw the funds in cash and we will use the funds to pay checks that you have written. Determining the Availability of a Deposit. For determining the availability of your deposits, every day is a business day, except Saturdays, Sundays and holidays. An item received by the credit union on Saturday or after the credit union regular closing hour, as posted in the credit union office, may be deemed as received on the next business day. Longer Delays May Apply. In some cases, the credit union will not make all of the funds that you deposit by check available to you on the same day of your deposit. Depending on the type of check that you deposit, the funds may not be available until the fifth business day after the day of your deposit. However, the first $100 of your deposit will be available on the first business day. If we are not going to make all the funds from your deposit available on the day the credit union receives it, we will notify you at the time we receive your deposit. We will also tell you when the funds will be available. If your deposit is not made directly to one of our employees, or if we decide to take this action after you have left the premises, we will mail you a notice by the day after we receive your deposit. If you will need the funds from the deposit right away, you should ask us when the funds will be available. In addition, funds you deposit by check may be delayed for a longer period under the following circumstances: The credit union believes a check you deposited will not be paid. You deposit checks totaling more than $5,000 on any one day. You redeposit a check that has been returned unpaid. You have overdrawn your account repeatedly in the last six months. There is an emergency, such as failure of communications or computer equipment. We will notify you if we delay your ability to withdraw funds for any of these reasons, and we will tell you when the funds will be available. They will generally be available no later than the seventh business day after the day of your deposit. Special Rules For New Accounts. If you are a new member, the following special rules will apply during the first 30 days your account is open. The first $5,000 from a deposit of U.S. Treasury Checks will be available on the first business day after the day of your deposit. The excess over $5,000 will be available on the ninth business day after the day of your deposit. Funds from wire transfers into your account will be available on the first business day after the day we receive the transfer. Funds from the deposits of cash and the first $5,000 of a day's total deposits of cashiers, certified, teller's, travelers, and state and local government checks will be available on the first business day after the day of your deposit if the deposit meets certain conditions. For example, the checks must be made payable to you. The excess over $5,000 will be available on the ninth business day after the day of your deposit. If you do not make the deposit to one of our employees, (for example, if you mailed the deposit) the first $5,000 will not be available until the second business day after your deposit. Funds from all other local check deposits will be available on the third business day after the day of your deposit and non-local check deposits will be available on the ninth business day after the day of your deposit. We welcome any further questions that you may have regarding the availability of your deposited funds. |
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| Privacy Terms Privacy Disclosure We are required by law to give you this privacy notice to explain how we collect, use and safeguard your personal financial information. If you have any questions, please contact the Credit Union at 508-841-8550. We are committed to providing you with competitive products and services to meet your financial needs, which necessitates that we share information about you to complete your transactions and to provide you with certain financial opportunities. In order to do so, we have entered into agreements with other companies that provide either services to us or additional financial products for you to consider. Under these arrangements, we may disclose all of the information we collect, as described below, to companies that perform marketing or other services on our behalf or to other financial institutions with whom we have joint marketing agreements. To protect our members' privacy, we only work with companies that agree to maintain strong confidentiality protections and limit the use of information we provide. We do not permit these companies to sell to other third parties the information we provide to them. Information We Collect and Disclose About You We collect the following non-public personal information about you from a variety of sources and may disclose all the information we collect to companies that perform marketing services on our behalf or to other financial institutions with whom we have joint marketing agreements. From membership and loan applications and other forms, we obtain information such as name, address, social security number and income. From your transactions with us or other companies that work closely with us to provide you with financial products and services, we obtain information such as your account balances, payment history and credit card usage. From consumer reporting agencies, we obtain information such as your creditworthiness and credit history. From information you provide on applications and other forms, we obtain information from current or past employers, other financial institutions and other sources listed on the application. We may also disclose information we collect about you under other circumstances as permitted or required by law. These disclosures typically include information to process transactions on your behalf, conduct the operations of our credit union, follow your instructions as you authorize, or protect the security of our financial records. How We Protect Your Information We restrict access to nonpublic personal information about you to those employees who have a specific business purpose in utilizing your data. Our employees are trained in the importance of maintaining confidentiality and member privacy. We maintain physical, electronic, and procedural safeguards that comply with federal regulations and leading industry practices to safeguard your nonpublic personal information. |
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| Bill Payment Agreement Besides obtaining account and loan information, you can use the Bill Payment option in PC Banking to pay your bills. All you need to do is enter whom you are paying, the amount to be paid and if the payment is recurring or a one-time payment. If you do not use Bill Payment for two consecutive billing cycles we reserve the right to terminate your service. Service Provider: You authorize the Credit Union to utilize Metavante Corporation (or another processor of our choice) to provide this service to you on the Credit Union's behalf. Definitions: Processing date: the date the Credit Union withdraws the funds from your account to begin the bill payment process. Due date: the date your vendor or payee has designated that the funds are due. Fees: Currently there are no fees or charges associated with Bill Payment or PC Banking. Please refer to the Fee Schedule for other credit union fees. Scheduling Automatic Payments: Subject to the terms and conditions of this Agreement, you authorize us, and any third party acting on our behalf, to choose the most effective method to process your payment, including without limitation, electronic (ACH), paper or some other draft means. When possible, payments will be made electronically. However, some payments will be made by check. You will allow at least two (2) business days between the processing date and due date (not the late payment date) for electronic payments and at least five (5) business days for check payments. The Credit Union is not liable for any service or late charges levied against you. Payment Confirmation: For each properly instructed payment to an eligible vendor, you will receive a transaction confirmation number. Unless you receive a confirmation number, we shall not be liable for any failure to make a payment, including any finance charge or late fees incurred as a result. Restrictions: Any payee you wish to pay through Bill Payment must be payable in U.S. dollars. Each payee must appear on the payee list you create with the Credit Union and the account you are paying must be in your name. The Credit Union reserves the right to refuse to make any payments, but will notify you of any such refusal within three (3) business days following receipt of your payment process date. Canceling Payments: You may cancel or modify a payment and/or transfer up to 10:00 p.m. on the business day prior to the processing date you schedule for the payment and/or transfer to be deducted from your checking account. Failed Payments: If sufficient funds are not available in your checking account on the date you have scheduled a payment to be deducted, no payment will be sent. Instead, that transaction will result in a "Failed Payment." You will be required to make arrangements to pay the vendor by other means if a payment fails. In the event of repetitive failed payments, we reserve the right to terminate your subscription to the Bill Payment service without prior notice to you. The Credit Union is not responsible to notify you if sufficient funds are not available in your account. The Credit Union is not liable for any damages you incur: if the estimated time to allow for delivery to the payee is inaccurate if you provide incomplete or incorrect payee information due to delays in mailing delivery due to changes of merchant address or account number due to the failure of any merchant to account correctly for the payment in a timely manner for any other circumstance beyond the control of the Credit Union Right to Impress a Lien: The Credit Union shall have a lien or the right to impress a lien on your shares and deposits for sums due the Credit Union. Such a right will not apply to shares or deposits held pursuant to Individual Retirement Accounts, self-employed plans under the Internal Revenue Code, or any other deposits for which lien rights would disqualify said deposits from special benefits or preferences provided under the Internal Revenue code. Bill Payment Stop Payments: Stop Payments may only be requested on or after the date funds are withdrawn from your checking account. General Disclaimer: The Shrewsbury Federal Credit Union hereby disclaims any warranties, endorsement or representations, express or implied, related to any product, service, advertisement or other information contained herein. This includes any content contained, distributed, linked or downloaded from the site. Any products or services from this site are to be used at your own risk, with no obligations or liabilities by Shrewsbury Federal Credit Union. It will be within the sole discretion of Shrewsbury Federal Credit Union to correct any errors or to omit any portion of the services, products or materials contained herein. This Agreement, any separate instructions, and the applicable fees and charges may be amended by the Credit Union in the future. In the event of amendment, the Credit Union shall send notice to you either by mail to your last known address or transmit such notice of the amendment over the Bill Payment or PC Banking service. Your use of the Bill Payment or PC Banking service following the receipt of such notice constitutes acceptance of such amendment. You agree to be bound by and comply with applicable state and federal laws and regulations. These terms and conditions shall be governed by and construed with the laws of the state of Massachusetts. Transaction Modes and Process Dates: Payments from your credit union checking account(s) may be established either "periodically" or as "automatic" payments. All payments are made periodically unless designated as automatic payments. Periodic Payments: A periodic payment is established by entering the amount due and due date, specifically for a Payee's individual bill. The processing date for this payment is determined by the system based upon the due date entered. You understand sufficient funds must be available by 10:00 p.m. on the day prior to the processing date or your payment(s) will not be made. Automatic Payments: If you designate a payment as an automatic transaction, you request that the transaction be made in the same amount to the same merchant or account on the same day in the future. These payments will continue until you delete the payee by following the edit/delete commands online. The processing date for this payment is determined by the system based upon the due date entered. You understand sufficient funds must be available by 10:00 p.m. on the day prior to the processing date or your payment(s) will not be made. Deleting or Editing Bill Payment Authorized Payments: Bills are either pending or processed. When a bill has been processed, the amount for that bill has been withdrawn from your account. Bills that are pending are those that have not been processed. You may modify or cancel a pending payment, as no funds have been debited from your account. You may not modify or cancel a payment that is processed. For questions regarding payments that are processed, contact Metavante Corporation at 1-800-823-7555. Cancellation of Service: The Bill Payment service may be cancelled at any time by written request to the Credit Union. The request must include your name, address, social security number, bill payer ID number, signature and date. The Credit Union cannot cancel the service until all pending payments have cleared. If you have pending payments and do not want to wait for them to clear, you may individually delete these pending payments by following the edit/delete commands on-line. Other Terms and Conditions: If you cancel your Bill Payment subscription, then you agree to notify us at that time. You will be responsible for all payment instructions made prior to termination and for all other applicable charges and fees. You will cancel all outstanding payment orders before notifying us to terminate this service. We will not process any bill payment transfer if the required transaction information is incomplete. We will withdraw the designated funds from your checking account for bill payment transfer by the designated cut-off time on the date you schedule for payment. We will process your bill payment transfer within the designated number of days before the payment is due. You must allow sufficient time for vendors to process your payment after they receive the payment. Please leave as much time as though you were sending your payment by mail. We cannot guarantee the time that any payment will be credited to your account by the vendor. An unlimited number of bill payments are allowed per day. Bill Payment may be temporarily unavailable due to Credit Union record updating or technical difficulties. You authorize Shrewsbury Federal Credit Union to charge your designated account(s) for any transactions accomplished through the use of its Bill Payment service, including any recurring payment that you make, and you further authorize the Credit Union to charge for this bill payment service. You regard requests for new account services, instructions to change existing account information or services, and other communication received via PC Banking as legal endorsements. As such, all correspondence initiated via PC Banking shall command the legal authority of a written request authorized by your signature. I Choose To Pay Bills Through the Bill Payment service. In the event the funds are not available in my account when my payment is due, or when making a bill payment, I may be charged a NSF fee. I understand all fees are subject to change following notice to me. I agree to comply with the terms and conditions. I accept liability for all transactions made by myself, joint owners or anyone else to whom I might give the security code. I understand that withdrawals and transfers may affect the dividend and interest earned on my account. When using Bill Payment, I authorize the Shrewsbury Federal Credit Union to post payment transactions generated to the account(s) indicated. I am in full control of my account and if at any time I decide to discontinue this service, I must provide the Credit Union with written notice. My use of Bill Payment signifies that I have accepted all of the terms and conditions of this service. I understand that payments may take up to five (5) days by check or two (2) days by ACH to reach the vendor. Shrewsbury Federal Credit Union is not liable for failure of payments to reach their destination or any service fees or late charges levied against me. | ||||||||||||||||||||||||||||||||||||||||||
| Checking/Share Draft Agreement AGREEMENT: I authorize the Shrewsbury Federal Credit Union to open a checking account for me. The credit union is authorized to pay checks signed by me, and the payments will be charged against my checking account. I agree that:
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| VISA Credit Card Agreement In this Agreement the words "you" and "your" mean each and all of those who agree to be bound by this Agreement; "card" means the Visa credit card and any duplicates, renewals, or substitutions the Credit Union issues to you; "account" means your Visa credit card line of credit account with the Credit Union, and "Credit Union" means the Credit Union whose name appears on this Agreement or anyone to whom the Credit Union transfers this Agreement.
YOUR BILLING RIGHTS KEEP THIS NOTICE FOR FUTURE USE This notice contains important information about your rights and our responsibilities under the Fair Credit Billing Act. NOTIFY US IN CASE OF ERRORS OR QUESTIONS ABOUT YOUR BILL — If you think your bill is wrong, or if you need more information about a transaction on your bill, write us on a separate sheet at the address listed on your bill. Write to us as soon as possible. We must hear from you no later than 60 days after we sent you the first bill on which the error or problem appeared. You can telephone us, but doing so will not preserve your rights. In your letter, give us the following information:
YOUR RIGHTS AND OUR RESPONSIBILITIES AFTER WE RECEIVE YOUR WRITTEN NOTICE — We must acknowledge your letter within 30 days, unless we have corrected the error by then. Within 90 days, we must either correct the error or explain why we believe the bill was correct. After we receive your letter, we cannot try to collect any amount you question, or report you as delinquent. We can continue to bill you for the amount you question, including finance charges, and we can apply any unpaid amount against your credit limit. You do not have to pay any questioned amount while we are investigating, but you are still obligated to pay the parts of your bill that are not in question. If we find that we made a mistake on your bill, you will not have to pay any finance charges related to any questioned amount. If we didn't make a mistake, you may have to pay finance charges and you will have to make up any missed payments on the questioned amount. In either case, we will send you a statement of the amount you owe and the date that it is due. If you fail to pay the amount that we think you owe, we may report you as delinquent. However, if our explanation does not satisfy you and you write to us within ten (10) days telling us that you still refuse to pay, we must tell anyone we report you to that you have a question about your bill. And, we must tell you the name of anyone we reported you to. We must tell anyone we report you to that the matter has been settled between us when it finally is. If we don't follow these rules, we can't collect the first $50 of the questioned amount, even if your bill was correct. SPECIAL RULE FOR CREDIT CARD PURCHASES — If you have a problem with the quality of property or services that you purchased with a credit card, and you have tried in good faith to correct the problem with the merchant, you may have the right not to pay the remaining amount due on the property or services. There are two (2) limitations on this right:
© CUNA MUTUAL GROUP, 2008 ALL RIGHTS RESERVED 29311 | ||||||||||||||||||||||||||||||||||||||||||
Copyright © 2001 Shrewsbury Federal Credit Union. All Rights Reserved. Any comments or questions about this page can be sent to us at info@shrewsburycu.com. |
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